1. Introduction

Welcome to Optik. We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.optik-agency.co.uk, engage with our services, or communicate with us.

By using our website or services, you agree to the terms outlined in this policy.

2. Data We Collect

We may collect and process the following personal data:
✔ Contact Information – Name, email address, phone number, business details (collected when you contact us or fill out a form).
✔ Usage Data – Information about your interactions with our website (IP address, browser type, device information).
✔ Payment Information – If applicable, payment details are processed securely via third-party providers (we do not store credit card information).
✔ Client Project Data – If you engage our web design services, we may collect necessary project details to complete our work.

3. How We Use Your Data

We use your personal data for the following purposes:
✔ To Provide Services – Processing inquiries, managing client projects, and delivering our web design services.
✔ To Improve Our Website – Using analytics to enhance user experience.
✔ To Communicate With You – Responding to inquiries, sending updates, or promotional content (only with consent).
✔ To Comply With Legal Obligations – Retaining records for tax or legal purposes.

4. Data Sharing & Third-Party Services

We do not sell, rent, or trade personal data. However, we may share data with:
✔ Service Providers – For hosting, payment processing, and analytics (e.g., Google Analytics, Stripe).
✔ Legal Authorities – If required by law or to enforce legal rights.

All third-party services comply with GDPR and applicable data protection laws.

5. Data Security & Retention

✔ We implement industry-standard security measures to protect your data.
✔ We retain personal data only as long as necessary for legal, contractual, or business purposes.
✔ You can request deletion of your data at any time.

6. Your Rights Under GDPR (For UK/EU Users)

You have the right to:
✔ Access your personal data.
✔ Request correction or deletion of your data.
✔ Withdraw consent for marketing communications.
✔ Lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise any of these rights, contact us at enquiries@optik-agency.co.uk.

7. Cookies & Tracking Technologies

We use cookies to improve user experience. By continuing to use our website, you consent to our use of cookies. You can manage or disable cookies via your browser settings.

8. Contact Information

For any privacy-related concerns, contact:
Email: enquiries@optik-agency.co.uk.