1. Introduction
These Terms & Conditions govern your use of Optik's website www.optik-agency.co.uk and our web design services. By accessing our site or engaging our services, you agree to comply with these terms.
2. Services Provided
Optik offers web design, development, and related digital services. All services are provided under project-based agreements with clearly defined scope, timelines, and costs.
3. Payment & Refund Policy
✔ Project Payments – All projects require an upfront deposit (e.g., 50%) before work begins.
✔ Final Payments – Full payment is due before project delivery or website launch.
✔ Refunds – Payments are non-refundable once work has commenced, except in cases where we fail to deliver the agreed-upon service.
4. Intellectual Property
✔ All custom-designed websites are the property of the client upon final payment.
✔ Optik reserves the right to display completed work in our portfolio unless otherwise agreed.
✔ Clients must ensure they own the rights to any content, images, or assets provided to us for use in their projects.
5. Client Responsibilities
✔ Provide timely feedback and necessary materials.
✔ Ensure all provided content is accurate and legally compliant.
✔ Understand that delays in communication may affect project timelines.
6. Liability & Disclaimers
✔ We strive for perfection, but we cannot guarantee that websites will be 100% free from errors or vulnerabilities.
✔ We are not responsible for third-party failures (e.g., hosting downtime, plugin issues).
✔ Any post-launch modifications are the client’s responsibility unless covered under a maintenance agreement.
7. Termination of Services
Optik reserves the right to terminate a project if:
✔ The client fails to make required payments.
✔ The client engages in abusive or unreasonable behavior.
✔ The project requirements exceed the originally agreed scope.
8. Governing Law
These Terms are governed by the laws of the United Kingdom (or applicable region). Any disputes shall be handled in the appropriate UK courts.
9. Contact Information
For any inquiries about these terms, contact:
enquiries@optik-agency.co.uk